Refund Policy

This page reproduces Section 7 of our Terms of Service.

Due to the immediate and intangible nature of the digital service, subscription fees are generally non-refundable, except: (a) duplicate charges are fully refunded; (b) a verified service outage of 72 hours or more within our control entitles you to a pro-rated credit or refund; (c) where applicable law grants withdrawal or refund rights (for example, statutory withdrawal rights), those rights are preserved. To request a refund, email support@kivelu.com with your account email, transaction ID, and reason. We acknowledge within 2 business days and process eligible refunds within 5–10 business days. Purchases made in the iOS app are billed by Apple: refunds for them are requested from and decided by Apple (reportaproblem.apple.com), not by us.

Billing Disputes

If you believe a charge is in error, please contact support@kivelu.com before disputing with your bank. We respond within 2 business days and resolve confirmed billing errors within 5 business days.