Terms of Service

Last Updated: 2026-09-09 · PitchGlobal (the "Service")

1. Introduction & Acceptance of Terms

PitchGlobal is an AI-powered English speaking-practice service operated by an individual sole trader (the "Operator"). These Terms of Service ("Terms") govern your access to and use of the Service, available at the website you signed up on.

By creating an account, subscribing to a plan, or otherwise using the Service, you confirm that you: (a) are at least 18 years of age; (b) have read, understood, and agree to be bound by these Terms; and (c) agree to our Privacy Policy. If you do not agree, you may not use the Service. Continued use after any update constitutes acceptance of the revised Terms.

2. Service Description

The Service provides AI-assisted English speaking practice: you speak on a topic or scenario, the Service transcribes your speech, points out important errors on the spot, keeps a record of mistakes, and re-tests you on them in later sessions. It is a digital software-as-a-service (SaaS) product delivered via the internet. Upon confirmed payment, access is granted immediately; because delivery is immediate and digital, specific limitations apply to refunds as described in Section 7.

The Service relies on third-party AI models to deliver its features. The models currently in use are:

real-time voice conversation: GPT-Realtime-2.1-mini (OpenAI), with GPT-Realtime-2.1 reserved for higher tiers; written feedback and corrections: GPT-4.1-mini (OpenAI); speech-to-text transcription: GPT-4o-Transcribe (OpenAI); synthesized voice output: GPT-4o-mini-TTS (OpenAI); pronunciation-assessment transcription: Nova-3 (Deepgram). We may substitute or update these models to improve quality or availability; the current list is maintained in this Section.

3. Account Registration & Eligibility

You must create an account with accurate information and are responsible for all activity under your account. Access currently requires a valid invitation code for first-time sign-up. Notify support@kivelu.com immediately of any unauthorized use. Keep your billing email address up to date.

4. Subscription Plans

The Service is sold as a monthly recurring subscription (the "VIP plan"). The VIP plan includes a daily allowance of 10 minutes of voice conversation, reset each day, plus the full feature set described on the pricing page. Current plan details and pricing are at /pricing. Daily allowances do not roll over. We may modify plan features or introduce new plans; price changes are governed by Section 5.

5. Billing & Payment

5.1 Recurring Billing Authorization. By providing your payment method and subscribing to the VIP plan, you expressly authorize the Operator to charge your payment method on a recurring monthly basis for the applicable subscription fee, in the amount shown at checkout. This authorization remains in effect until you cancel as described in Section 6. Your subscription renews automatically at the end of each billing period unless canceled.

5.2 Payment Processing. Payments, including card, Apple Pay, and Google Pay, are processed by our merchant of record, Waffo Pancake. Card data is processed on Waffo Pancake's hosted checkout and is not stored on our servers.

5.3 Taxes. Prices are shown at checkout inclusive or exclusive of applicable taxes as stated at checkout. Where required by applicable law, taxes are collected and remitted by Waffo Pancake as merchant of record.

6. Cancellation Policy

6.1 How to Cancel. You may cancel at any time: (a) through the customer portal linked from the pricing or account page (recommended); or (b) by emailing support@kivelu.com from your registered email address. We do not require you to email us to cancel — the portal option is always available.

6.2 Effect of Cancellation. Your subscription remains active until the end of the current billing period — you keep what you already paid for. You will not be charged for subsequent billing periods. After the period ends, your account moves to the free tier. Account data is handled per our Privacy Policy.

7. Refund Policy

Due to the immediate and intangible nature of the digital service, subscription fees are generally non-refundable, except: (a) duplicate charges are fully refunded; (b) a verified service outage of 72 hours or more within our control entitles you to a pro-rated credit or refund; (c) where applicable law grants withdrawal or refund rights (for example, statutory withdrawal rights), those rights are preserved. To request a refund, email support@kivelu.com with your account email, transaction ID, and reason. We acknowledge within 2 business days and process eligible refunds within 5–10 business days.

8. Billing Disputes

If you believe a charge is in error, please contact support@kivelu.com before disputing with your bank. We respond within 2 business days and resolve confirmed billing errors within 5 business days.

9. AI Output & Your Content

Transcripts, error records, and review materials generated from your practice sessions are for your personal learning use. You grant the Operator a limited, non-exclusive license to process your voice input and transcripts solely to deliver the Service (correction, review, re-testing). We do not use your content to train third-party AI models. AI-generated feedback may contain errors; you are responsible for what you choose to say and rely on.

10. Acceptable Use

10.1 Prohibited Content. You must not use the Service to generate, upload, or transmit any of the following categories of content:

(a) sexually explicit or pornographic material (NSFW); (b) gratuitous violence, gore, or content that glorifies physical harm; (c) hate speech or content that attacks people based on race, ethnicity, nationality, religion, gender, sexual orientation, disability, or other protected attributes; (d) child sexual abuse material or any content that sexualizes or endangers minors (CSAM); (e) deepfakes or impersonation of real people without their consent, including deceptive synthetic media; and (f) content that infringes copyrights, trademarks, or other intellectual-property rights of others.

10.2 Prohibited Uses. You may use the Service only for lawful purposes. You agree not to: generate content that is illegal, defamatory, harassing, or fraudulent; produce malware or phishing content; circumvent security features; resell access without prior written approval; systematically scrape outputs at scale; or violate any applicable law or card network rule.

10.3 Content Moderation & Enforcement. We operate a content moderation mechanism proportionate to the Service: inputs and outputs may be screened by automated safety systems of the underlying AI providers, and we review reported sessions. If you violate this Section 10, we may warn you, refuse to generate the content, remove offending records, suspend, or terminate your account. Where required by applicable law, we may report illegal content to the relevant authorities.

10.4 Reporting Violations. If you encounter content or behavior that breaches this Section 10, report it to support@kivelu.com with the account or session details and a description. We acknowledge reports within 2 business days and take action proportionate to the severity of the violation.

11. Data, Privacy & Security

Your use of the Service is governed by our Privacy Policy. Payment card data is processed exclusively by our payment processor (Waffo Pancake) and is not stored on our servers.

12. Disclaimers & Limitation of Liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. AI-generated feedback may be inaccurate or incomplete. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE OPERATOR SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, AND OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

13. Term & Termination

These Terms remain effective while you use the Service. We may suspend or terminate your account if you materially breach these Terms or as required by law. If we terminate for reasons other than your breach, we will provide a pro-rated refund for any unused prepaid period. You may delete your account at any time from the account page or by emailing support@kivelu.com.

14. Governing Law & Contact

These Terms are governed by the laws of the Operator's place of residence, without prejudice to mandatory consumer protection rights in your country of residence. Before formal proceedings, contact support@kivelu.com to attempt informal resolution.

Questions about these Terms or billing: support@kivelu.com (general, billing, refunds, and cancellation). By using the Service or checking "I agree" at checkout, you acknowledge and agree to these Terms.